Shipping Policy

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at support@wakeupmerch.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Frequently Asked Questions

WHEN WILL MY ORDER ARRIVE?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

HOW CAN I TRACK MY ORDER?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@wakeupmerch.com.

DO YOUR CLOTHES FIT TRUE TO SIZE?

Yes, our clothing sizes are true to size. If you are unsure about which size to choose, we recommend checking the size chart provided in the description of every item on our store. Our size charts offer detailed measurements to help you select the perfect fit. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. We're here to ensure your shopping experience with us is smooth and enjoyable.

THE PRODUCT I RECEIVED IS WORNG/DAMAGED, WHAT SHOULD I DO?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@wakeupmerch.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

WHY THE ROOSTER?

The lion may rise early, but it is the rooster that wakes him.